- Salary
- $1,250 / month
- Experience
- 9 years
- Based in
- Quezon City, Philippines
- Availability
- Full-time or Part-time
Hours: Works US business hours end to end
Request an introYou interview them. No fee until someone starts.
Admin & Support
N.First name available once verified
Customer Support Lead
Clears the queue overnight so you never open a backlog
Support at volume, and leading others doing it. Calm on the phone, fast in writing, and the person who wrote the macros everyone else uses.
Track record
- Took first-response time from 9 hours to under 20 minutes
- Wrote the macro library that cut average handle time by a third
- Held a 4.9/5 CSAT across 11,000 tickets
Verified accounts only
See customer support lead experience in full
- Complete employment history with dates, scale and what they delivered
- Education, certifications and languages
- Notice period and reference status
- An honest note on what they are like to manage
- Their name and photo
Free. We verify every account by hand, usually within a business day.
Skills
- Live chat
- Email support
- Phone support
- Escalation handling
- Macro & SOP writing
- Quality scoring
- Rota management
- Coaching
Tools
- Zendesk
- Intercom
- Gorgias
- Shopify
- Slack
- Loom
What this hire costs
Direct Hire
$1,500
one-time, then $1,250/mo paid direct to them
Managed
$1,599/mo
all in, no placement fee, cancel with 30 days’ notice
Verified accounts only
Unlock every CV, name and photo
Free. A member of our team verifies every account by hand before it opens, usually one email, usually the same day.
No card, no mailing list. Already verified? Use your access link
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